REFUND POLICY

Understanding the refund policy is crucial for both consumers and merchants in the e-commerce landscape. A well-defined refund policy not only protects the interests of the customer but also enhances the credibility of the business. This document outlines the key components of a typical refund policy, which can serve as a guideline for merchants.

Most refund policies stipulate a specific time frame during which customers can return products. A common duration is 30 days from the date of receipt. This period allows customers to evaluate the product and decide if it meets their expectations. In some regions, such as the European Union, a 14-day cooling-off period is mandated, allowing customers to cancel their orders without justification.